FAILED APPOINTMENT POLICY

Rhiwbina Dental recognises that time is valuable to both our patients and our practice. In an effort to minimise failed appointments and keep our schedule flowing, we have implemented a Failed Appointment Policy.

We reserve the right to charge a non-refundable fee for all failed appointments, whether confirmed or not. This fee must be paid prior to scheduling your next appointment.

We encourage you to call and notify us of any and all appointments that do not work with your schedule. Rhiwbina Dental is happy to reschedule your appointment to the days and times that work best for you.

Every effort is made to confirm appointments. We can send out e-mail notifications for all visits, and text reminders are also sent 4 weeks prior to your booking with a reminder 4 days before the appointment. We also aim to place a reminder phone call at least one day prior to appointments.